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Reports · Troubleshooting

Why a report is missing in another browser

Your recent report list is stored locally in the browser used to send the report. Another browser or device does not receive that receipt automatically. The link you saved when submitting, or the link from a status email, opens the report on another device too.

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Goal

Find the right route to status without accidentally sending a duplicate report.

Before you start

  • You submitted a report and have the saved link, a status email, the original browser or the «Report code».

Steps

  1. Use the saved link or a status email

    If you saved the link when submitting or received a status email, open that link. It shows the report on any device and adds it back to that device's «Your Recent Reports» list.

  2. Otherwise open the original browser

    Without such a link, open the reporting site on the device and in the browser used to submit the report, and check the recent reports list there. If you arrived through a QR code, open the same platform's start page in the same browser instead, with its «Your Recent Reports» section, without the QR-specific part of the address.

    Recent reports list in the original browser with a test report.
    Example view with test data: under «Ihre letzten Meldungen» (your recent reports) in the original browser, a test report shows the status «In Bearbeitung» (in progress); it does not appear automatically in another browser. The title and appearance can differ by organisation.
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  3. Resolve missing access

    If you have neither the link nor access to the original browser, contact the operating organisation with the «Report code». Do not send the same report again just because of this.

Media

Start page in another browser with no recent reports list.
Example view with test data: the start page in a different, previously unused browser shows no «Ihre letzten Meldungen» (your recent reports) section; the receipt stays bound to the original browser. The title and appearance can differ by organisation.
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Check the result

You open the report through the saved link, in the original browser, or you resolve missing access with the organisation.

If something goes wrong

The list is empty on a second device.
This is expected. Open the saved link or the link from a status email if you have one, or return to the original browser; the list itself is not transferred between devices.
The report is also missing in the original browser.
Check that you are using the same browser and profile. If local storage was cleared, open the saved link or the link from a status email if you have one; otherwise ask the organisation using the «Report code».

Common questions

Will a «Report code» alone automatically load the report in another browser?

No. The automatic status list needs additional details from the original browser; the link you saved when submitting, or the link from a status email, opens the report on any device instead.

Should I submit again from the new device?

Not just because the list is empty. First check whether the original report was received.